Frequent questions | EASYTRAVELKIDS

F.A.Q.S

• Are there any additional charges?

  The rental price is calculated using a base rate, which varies depending on the product, plus a daily rental fee.

  Airport delivery and collection ✈️

  Due to heavy traffic during certain hours in Barcelona, airport deliveries and collections have two different rates:

  • Standard service – €45
    Deliveries and collections outside peak hours.
  • Peak hours service – €55
    Deliveries and collections between:
    • 7:30 am – 10:00 am
    • 5:00 pm – 8:00 pm

  The airport delivery fee (€45 or €55) includes both delivery and collection. It is the total amount for the complete service.

  Additional charges

  • €20 surcharge for:
    • urgent services
    • public holidays
    • deliveries or collections between 9:00 pm and 9:00 am
  • €10 additional fee for every 30 minutes of delay beyond the agreed meeting time.

  Changes and cancellations

  Changes or cancellations made less than 48 hours before the agreed delivery time are subject to a €35 fee.

• Do you offer airport delivery and collection?

  Airport delivery and collection service ✈️

  We offer two different airport delivery rates depending on the time of the service:

  Peak hours – €55
  Deliveries and collections between:

  • 7:30 am – 10:00 am
  • 5:00 pm – 8:00 pm

  Standard hours – €45
  All other delivery and collection times outside peak hours.

  When making your reservation, please provide:

  • Your flight number
  • Arrival terminal
  • Hotel or destination address

  If you are renting a car, we will meet you directly at the rental company parking office. Otherwise, we will meet you in the airport arrivals hall.

  Please let us know as soon as possible if your flight is delayed.

  We always check the official Aena app before leaving for the airport. However, if your arrival time changes after we have already left, we may need to leave the rental items at the airport luggage storage service.

  In this case:

  • luggage storage fees are approximately €17 per hour
  • these fees must be paid directly by the customer when collecting the items.

  If you have any questions, we will be happy to help you 😊

• What happens if any of the items is damaged, lost or stolen?

  Minor scratches or normal signs of use are completely understandable and usually not a problem. However, if the damage affects the proper functioning or safety of the product, the customer will be responsible for the repair or replacement costs, whichever is lower.

  In the event of theft, it is mandatory to file a police report and contact us as soon as possible.

  If a rented item is lost, the customer will be responsible for covering the replacement cost of the product.

• Is a security deposit required?

  A refundable security deposit is required for certain rental items. The deposit amount depends on the product rented and can be paid in cash or via PayPal.

  The deposit will be fully refunded once the item is returned in the agreed condition.

  If the rented product is returned damaged, the repair or replacement cost will be deducted from the deposit. In the event of loss or theft, the customer will be responsible for covering the full replacement cost of the item.

• How is my personal information protected?

  Any personal data provided to EasyTravelKids will be used exclusively for the management of bookings, customer service and communication related to our services.

  Your personal information will never be shared with third parties, except when required by law or by a legal or court order.

• Are your rental products safe and hygienic?

  All products available at EasyTravelKids are carefully selected from trusted premium brands committed to the safety and comfort of babies and children.

  Before every rental, each item is thoroughly checked, cleaned and sanitized to ensure it arrives in perfect condition, safe and ready to use for your family trip.

• What condition are the rental products in?All children’s products available at EasyTravelKids come from trusted distributors of leading premium childcare brands. Every item is carefully inspected, cleaned and sanitized before each rental to ensure it is in perfect condition, fully functional and ready for safe use during your family trip.

  All children’s products available at EasyTravelKids come from trusted distributors of leading premium childcare brands.

  Every item is carefully inspected, cleaned and sanitized before each rental to ensure it is in perfect condition, fully functional and ready for safe use during your family trip.

• Can I travel on a plane with the rental products?

  Our rental products are intended exclusively for use in Barcelona and surrounding areas. Travelling outside the area or transporting the products to other cities or countries is not permitted unless previously authorized by EasyTravelKids.

• How can I book online?

  Choose the product you need, select your rental dates and the price will automatically appear. Add the item to your cart and complete the requested information to confirm your booking and preferred payment method.

• Which payment methods do you accept?

  We offer several payment options for your convenience. You can pay in cash upon delivery, by bank transfer, via PayPal, or by credit/debit card through PayPal or our secure virtual POS system.